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Experienced to help you work with various business industry units including hospitality and gaming. Strong project management, vendor management skills, requirement analysis, strong customer management skills and ability to handle complex solutions. 

Passionate and highly self-driven, uses IT as an enabler with adversities to plan, prioritize and deliver projects with aggressive timelines working under pressure both as a team player and individual.


On the side, I am a customer digital enabler, passionate about online marketing and website building.


Do checkout my online marketing website at https://www.eighteenfunnels.com/​​​​​​​

language

English                Mandarin



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interest

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HOSPITALITY AND GAMING

SOLUTION ARCHITECT | CUSTOMER DIGITAL ENABLER

assistant

director

work experience

2015 - Present

senior

manager

2007 - 2015

assistant

manager

2004 - 2007

Head of IT Network Services | Technology Solutions Architect
Responsible for the entire network infrastructure for Casino, Hotels Attractions and Corporate IT systems. IT strategic thinking and planning; formulating work plans, budget and resources to support business requirements with the desired business outcomes.

Incident and problem management, service delivery and availability SLA.


Pre-opening Project Network Lead
Responsible for overall pre-opening enterprise network design and implementation, contract tendering and vendor management.

Responsible for post-opening operations leading team of network managers and executives in daily operations and maintenance support.

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Assistant Manager | Network Lead
One-North development project consultant and vendor management to the One-North Master plan.

Responsible for corporate network operations maintenance services supporting JTC Summit building and Jurong Island office connectivity including technical refresh and enhancement project implementations.

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education

quT, brisbane

australia

1999 - 2000

singapore

polytechnic

1993 - 1998

Bachelor of Information Technology majoring in Data Communications
Queensland University of Technology, Brisbane Queensland, Australia.

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Modules taken includes:

Software development, network administration, Internet applications, mathematics for data communications, network management, network technology, transmission techniques and network planning.

Diploma in Electronics, Computer & Communication Engineering
Singapore Polytechnic, Republic of Singapore.

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pro skills

personal skills

Technology Solutioning

Solution Integration

Network Design

Online Marketing

+65 9299 4155​​​​​​​

desmond@desmondloy.online​​​​​​​

desmondloy.online​​​​​​​

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My MailBox 883523, Singapore 919191​​

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network

consultant

2000 - 2004

Network Consultant
Responsible for user requirement gathering and study, network design and solutioning including implementation and operation maintenance support.

Key projects includes Ngee Ann Polytechnic ATM/GE campus network upgrade and network facility maintenance support operations.

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Vendor Management

Leadership

Team Work & Comms

Creativity & Innovation

desmond loy